Privacy Policy

General Provisions

Deutsche Telekom IoT GmbH Corporate Communications attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.

1. Where can I find the information that is important to me?

This data privacy information provides an overview of the items which apply to Deutsche Telekom IoT GmbH processing your data in this web portal.

Further information, including information on data protection for specific products, is available at and

2. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?

Deutsche Telekom IoT GmbH, Friedrich-Ebert-Allee 71-77, 53113 Bonn, Germany, acts as the data controller. If you have any queries, please contact our Customer Services department or the Group Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany,

3. What rights do I have?

You have the right

a) To request information on the categories of personal data concerned, the purpose of the processing, any recipients of the data, the envisaged storage period (Art. 15 GDPR);
b) To request incorrect or incomplete data is rectified or supplemented (Art. 16 GDPR);
c) To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
d) To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Art 21 (1) GDPR);
e) To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or objected according to (d) above;
f) To demand under certain circumstances the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
g) To data portability, i.e. you can receive your data which you provided to us, in a commonly used and machine-readable format, such as CSV and can, where necessary, transmit the data to others (Art. 20 GDPR);
h) To file a complaint with the competent supervisory authority regarding data processing (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information [Bundesbeauftragte für den Datenschutz und die Informationsfreiheit]; for any other matters: State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia [Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen]).

4. Who does Deutsche Telekom pass my data on to?

To processors, i.e. companies we engage to process data within the legally defined scope, Art. 28 GDPR (service providers, agents). In this case, Deutsche Telekom IoT GmbH also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, printing.

To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom IoT GmbH contract. This is the case if you contract with us services from these partners or if you consent to the incorporation of the partner or if we incorporate the partner on the basis of legal permission.

Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to the requesting state authority.

5. Where is my data processed?

In general, your data is processed in Germany and in other European countries.

If your data is also processed in countries outside the European Union (i.e. in third countries) by way of exception, this is done only if you have explicitly given your consent or it is required so we can provide you with services or it is prescribed by law (Art. 49 GDPR). Furthermore, your data is only processed in third countries if certain measures ensure a suitable level of data protection (e.g. EU Commission’s adequacy decision or suitable guarantees, Art. 44 ff. GDPR).

6. What data is recorded, how is it used and how long is it stored?

a. Technical Features: When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.

The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Art. 6 (1) f GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after 7 days at the latest. We reserve the right to statistically analyze anonymized data records.

  1. Web form: such as your name, address, telephone number or e-mail address will not be collected unless you provide this information voluntarily.

7. Will my usage habits be evaluated, e.g. for advertising purposes, tracking or fraud prevention?

Explanations and definitions: We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. We or companies commissioned by us to process data create usage profiles to the extent permitted by law. This information cannot be traced back to you directly. Subsequently we inform you generally about the various purposes and techniques. Afterwards you have the right to revoke your consent. However, please remember that in this case you may not have access to the full range of functions offered by our websites.

  1. Purposes (Art. 6 (1) a GDPR / §15 (3) German Telemedia Act (Telemediengesetz – TMG)

    • Tag management
      Tag management is used to manage tracking tools in websites. A tag is set for each page to do this. Based on the tag, the system can determine which tracking tools should be used for this page. Tag management can be used to specifically control tracking so that the tools are only used where appropriate.
    • Market Research / Reach Measurement
      Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all the connected services. Individual users are not identified at any time. Your identity is always protected.
    • Profiles for the Needs-Based Design of the Web Portal
      In order to be able to continuously improve the website, we create so-called clickstream analyzes. The clickstream corresponds to your movement path on the websites. The analysis of the movement paths gives us information about the usage behavior on our websites. This allows us to recognize possible structural errors in the websites and thus improve the websites so that the websites can be optimized to your needs. At no time are individual users identified.
    • Profiles for Personalized Recommendations
      Deutsche Telekom IoT GmbH provides you with individually adapted, personalized, action and click recommendations for offers, services or products. To do this, the service provider creates a pseudonymous profile of the services and websites you have accessed on the Internet and assigns it to categories. You will be shown content or information that matches your profile. At no time are individual users identified or personal data used for the profile.
  2. Techniques

    • Cookies
      We use cookies for certain services. These are small text files that are stored on your computer. They enable the system to tell if you repeatedly visit websites from the same computer.
      Session cookies are cookies which are only stored on your computer for the duration of your Internet session and are required for transactions (e.g. to log in or to complete a purchase). They simply contain a transaction ID.
      For certain services, we use persistent cookies, which are stored on your computer for future sessions. In this case, we notify you about the cookie’s storage period.
      You can set your browser to prevent these cookies being stored or to delete the cookies at the end of your Internet session. However, please remember that in this case you may not have access to the full range of functions offered by our websites. For information about browser settings go to:
    • Measurement pixels
      Measurement pixels are simply images measuring 1×1 pixels. They are transparent or are the same color as the background, making them invisible. If a website is opened that contains a measurement pixel, this small image is then downloaded from the provider’s server on the Internet and the download is recorded on the server. This way the process provider can see when and how many users requested this measurement pixel or visited a website. The provider can also see whether JavaScript is enabled or not in the browser. If JavaScript is enabled, additional information such as browser information, operating system, screen resolution can be recorded.
      This function is normally executed by calling JavaScript; nonetheless the term measurement pixel is still used.
    • JavaScript
      JavaScripts are used to call the application and to transfer the collected parameters to the particular service provider/measurement pixel provider.

Cookie settings: You can recall your cookie settings Cookie Einstellungen at any time to mananage your preferences.

On these web pages used techniques and their purposes:

  1. Required cookies: These cookies are necessary for enabling you to navigate through the pages and use essential functions. They enable basic functions, such as access to secure areas of the website. They also help us in our anonymous evaluation of user behavior, providing us with information that we then use to continuously develop our website for you. The legal basis for these cookies is Art. 6 (1)(b) GDPR.

    Company Purpose Technology / storage duration Embedded as
    Deutsche Telekom IoT GmbH needs-based design, website operation session cookie data controller
    Tealium Inc. tag management (consent management) session cookie responsible party, service provider

Cookie settings: You can recall your cookie settings Cookie Einstellungen at any time to mananage your preferences.

  1. Analytical cookies: These cookies help us to better understand user behavior. Analysis cookies enable the collection of usage and recognition data by first- or third-party providers in what are known as pseudonymous usage profiles. For example, we use analytical cookies to determine the number of individual visitors to a particular website or service, collect other statistics regarding the operation of our products, and analyze user behavior based on anonymous and pseudonymous information about how visitors interact with the website. This in no way enables the direct identification of any particular person. The legal basis for these cookies is Art. 6 (1)(a) GDPR.

    Company Purpose Technology / storage duration Embedded as
    Tealium Inc. analysis (tag management) persistent (1 year) data processor analysis cession Cookie data processor analysis persistent (12 months) data processor

Cookie settings: You can recall your cookie settings Cookie Einstellungen at any time to mananage your preferences.

  1. Services from other companies (independent third parties): On our web pages we have integrated third-party service providers, which provide their services independently. When you visit our website, data is collected using cookies or similar technologies and transmitted to the respective third party. Partly for Deutsche Telekom IoT GmbH own purposes. The legal basis for these cookies is Art. 6 (1)(a) GDPR. To find out to what extent, for what purposes, and on which legal basis data is further processed for the third-party provider's own purposes, please refer to the data privacy information of the respective provider. The information on independent third-party providers is given below.

    Company Purpose Technology / storage duration Embedded as
    Google Inc. analysis session cookie data processor
    Google Inc. analysis persistent (24 hours) data processor
    Google Inc. analysis persistent (12 months) data processor

Cookie settings: You can recall your cookie settings Cookie Einstellungen at any time to mananage your preferences.

You can consult further information on cookies and the individual providers on the websites or
Here you can also choose not to receive usage-based online advertising from a single or from all of these companies at
We are voluntary subscribers to self-regulation as specified by the German Data Protection Council for Online Advertising (Deutsche Datenschutzrat Online-Werbung – DDOW).

8. Services from other companies that assume responsibility for providing their services


We use Google Maps for maps, locations and route planning on individual websites. Google Maps is operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. By embedding Google Maps, your IP address is immediately transmitted to Google and a cookie is saved as soon as you visit such a website. You can inform yourself about data processing by Google at and object to this at any time.

We use the remarketing and Google AdWords functions of Google Inc. (“Google”) on our website. This function is implemented via a cookie and is used to present interest-based advertisements to visitors to the website as part of the Google advertising network. On these pages, the visitor can then be presented with advertisements that relate to content that the visitor has previously accessed on websites that use Google's remarketing function. According to its own information, Google does not collect any personal data during this process. If you still do not want Google's remarketing function, you can always deactivate it by making the appropriate settings at Alternatively, you can deactivate the use of cookies for interest-based advertising via the advertising network initiative by following the instructions at You can find more information about Google Remarketing and Google's privacy policy at:

If you have reached our website via a Google ad, Google AdWords will save a cookie on your computer. This cookie is no longer valid after 30 days. A conclusion about your person is not possible. The information obtained with the help of this so-called conversion cookie is used to generate statistics about our conversion rate. This means that we find out how many users have come to our website through a Google ad and purchase a product within 30 days. If you do not want to participate in the tracking process, you can deactivate cookies for conversion tracking by specifying in your browser settings that cookies from the relevant domain are blocked: Google AdWords:

Status: June 20, 2020